Refund policy

30-Day Money-Back Guarantee

We want you to love your NovaLiner purchase. If you're not completely satisfied, you have 30 days from the date of delivery to request a refund or replacement.

Due to the personal care nature of our products, we do not require you to physically return the item. To start a request, simply contact us at tutienda.novamarket@gmail.com with your order number and the reason for your request.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. Including a photo helps us evaluate and resolve the issue faster.

Exceptions
For hygiene and safety reasons, personal care and beauty items are only eligible for refund or replacement in cases of damage, defect, or error on our part — not for reasons of personal preference once used. We're also unable to offer refunds on sale items or gift cards.

Exchanges
If you'd like a different item, the fastest way is to contact us about a refund or replacement for the original item and place a new order separately for the item you want.

Refunds
Once your request is reviewed and approved, we will issue your refund automatically to your original payment method. Please allow up to 10 business days for the refund to be processed on our end — your bank or card issuer may take additional time to make the funds available. If more than 15 business days have passed since your refund was approved, please contact us at tutienda.novamarket@gmail.com.